About nine-tenths of the talent in most organisations is ignored - the grassroots.
I have found that pushing decisions down the organisation so they are closest to the customer creates the following competitive advantage: 1. better ideas, 2. easier recruiting, 3. lower turnover, 4. greater productivity, 5. a dynamic team oriented culture.
Grassroots people are often so downtrodden they have to conquer the fear of freedom that comes when they are given the leeway to make important decisions; but in my experience, if they sense that management really values them, they jump in boots (quite literally) and all. The biggest barrier comes from middle management who need real help to see their role in a completely different (and more important) way.
What advice do you have for string the grassroots free?
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